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Unified Communications


Unified Messaging is the foundation for Unified Communications: the combination of e-mail, voice mail, and fax capability (UM) can be augmented with presence, instant messaging (IM), and real-time conferencing capability to expand the ways in which users can share information and communicate for a streamlined, flexible and optimized experience.

 

 

   
Connect with the right person, right now

Contact people based on their availability, and then click to communicate with them in the best way: by e-mail, Voice-over Internet Protocol (VoIP), instant messaging, or audio/video/Web conferencing. Access all communication with a single sign on and single inbox.

 

Connect from within Microsoft Office Outlook, Microsoft Office, and other applications you use every day.

 

Communicate securely while working away from your desk, on the road, or at home with a single, familiar client for the personal computer (PC), Web, and smart devices. Bring people together with audio, video, and Web conferencing to improve team collaboration and to reduce the monetary and environmental costs of travel.

   
Core Technologies

Microsoft® Exchange

Microsoft® Office Communications Server

thick, thin & mobile client applications
include

* Office Communicator

* Office Communicator Web Access

* Office Communicator Mobile

* Live Meeting Console

   
$oft dollar $avings...

On average, 70 percent of employee respondents of small and medium businesses (SMBs) with up to 400 employees said they spend 17.5 hours each week addressing the pain points caused by communications barriers and latencies...

 

In hard costs, the study concluded, companies of 100 employees could be losing more than $500,000 each year by not addressing their employee' most painful communications issues."
 

http://www.smbnow.com/articles/inefficient-communications-cost-SMBs-5000-per-employe
 

 

   
Communicate more, spend less

Microsoft Unified Communications can quickly help organizations save costs by reducing operating costs, consolidating infrastructure, and leveraging human capital more effectively. For example, a Unified Communications solution can reduce operating costs for long distance calls, cell phone charges, conferencing service fees, travel costs, and meeting expenses.

 

Consolidate telephony, voicemail, and e-mail systems to dramatically lower maintenance and service costs, particularly for organizations with remote or branch offices. Using Software + Services, determine the best mix of on-premises and cloud-based communications solutions to meet the needs of your users and administrators.

 

   
Key Cost Benefits

Reduce travel expenses

by replacing in person meetings with immersive Web, video and audio conferencing with Office Communications Server.

Lower messaging costs

by reducing messaging storage costs and consolidating costly third-party solutions like mobility, archiving, backup and more with Exchange.

Reduce telephony and audio conferencing charges

by lowering long distance charges and audio conferencing minutes with built-in Voice-over Internet Protocol (VoIP) and unified conferencing capabilities in Office Communications Server.

Lower real estate and facility costs

by freeing employees from fixed desks or offices, and increasing occupancy density in buildings. With Exchange and Office Communications Server, employees can work from anywhere --- with simply a laptop, a headset and an internet connection -- and stay connected with a full suite of secure communication tools for e-mail, integrated Presence, enterprise instant messaging, VoIP and unified conferencing.

Reduce the cost of communications systems

by eliminating the need for separate legacy voice mail systems, private branch exchange (PBX) phone systems, and separate instant messaging and audio/video/Web conferencing systems by using the built in capabilities of Exchange and Office Communications Server.  

   

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