Proactive Monitoring Program

Need 24 x 7 Uptime?

Continuous system uptime has become a pre-requisite for most every organization... maximize system availability
when uptime is your bottom line The ideal solution for organizations which demand the utmost in network reliance and quality service, backed by a Service Level Agreement, HCS's MAM Program addresses your IT needs by:

Guaranteeing network availability
Providing predictable IT spending costs
Providing the highest priority response for network issues
Optimizing network performance.

Network Peace of Mind

Our network is critical to our success. As a small business, we are constantly competing against large companies and leverage our speed and efficiency as key competitive advantages. We needed a partner to ensure our network was performing optimally. Helix's MAM Program keeps us at the leading edge of our industry.”

Services Provided

HCS Monitoring, Alert & Maintenance (MAM) provides:

Availability monitoring
Performance and Predictive failure monitoring
Baseline period to evaluate infrastructure capability
Proactive remote maintenance
Live Help Desk Support
Unlimited on-site and remote support

HCS MAM

Guaranteed uptime — it’s that simple! For a fixed monthly cost HCS will work with you to understand your business availability needs and budget concerns. We will run a baseline assessment of your existing infrastructure to understand any potential weaknesses. Then we will custom tailor a service level agreement that defines your expectations and needs. Then we’ll deliver on it. It’s that simple.