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Unified Messaging
Top Unified Messaging benefits
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Reduce communication costs by up to 50% by replacing silos with an integrated Windows-based infrastructure
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Email, voicemail, faxes, IM and calendar events all arrive in one inbox
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Click to communicate from within Office applications
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Improve productivity with a single, familiar interface for PC, web or mobile device
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Built-in protections help increase security, compliance and availability
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Get industry-leading email, calendar, contact management and software-powered voicemail with Microsoft Exchange Server
Find, Communicate, Colaborate
• Providing Automated Attendant capability to help both internal and external callers find the right person quickly. The Automated Attendant uses information from Active Directory® to route calls both to specific employees and to roles or departments; for example, a caller who asks the attendant for "sales" can be routed to a specific extension, a hunt group (a group of extensions that can be accessed via a single number), or a group voice mailbox.
Core Technologies
Microsoft Exchange Server
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Outlook Voice Access
With Exchange Server unified messaging (UM), users or subscribers can access their e-mail, contacts, and calendar information by using a standard analog, digital, or cellular telephone. When a UM-enabled user dials the designated access number, an Exchange UM server prompts the user for action through the telephone user interface (TUI). This TUI enables users to access and manipulate Exchange items by either speaking English commands or using the telephone keypad (with prompts available in many languages). The voice menu is Outlook Voice Access, with which UM-enabled users can perform the following tasks: E-mail and voice mail Users can listen to new and saved e-mail and voice mail messages, and forward, reply, save, and delete e-mail and voice mail messages. Calendar Users can interact with their calendar, including listening to daily calendar appointments and meeting details, accepting or declining e-mail and meeting requests, sending an "I'll be late" message to meeting participants, replying to a meeting request by using voice inputs to send a message to meeting participants, and canceling meetings. Directory and personal contacts Users can interact with global address list (GAL) and personal contacts. These interactions can include locating a person in the GAL or personal contacts, playing the person's contact details, calling the person's office phone or mobile phone, and sending the person a voice message.
One Inbox
Microsoft Exchange Server seamlessly delivers e-mail, voice mail, calendar data, and fax messages into users' inboxes. Users can sort, manage, and act on multiple message types without having to switch between applications or systems.
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Less wasted time. People are able to quickly send, receive, and find the exact information they need, no matter what form it was delivered in and no matter where they are.
• Helping individual users who spend most of their time working with Outlook work without needing to check separate systems or mailboxes. By delivering messages, voice mail, and faxes into the same inbox as other messaging types, employees can easily access the information they need immediately instead of constantly switching from one tool to another. This allows them to focus on value adding activities, not on trying to keep up with their communications.
• Enabling highly mobile users to stay connected by providing them quick access to all of their communications-- voice mail, e-mail, and faxes-- from Outlook 2007, Outlook Web Access 2007, Exchange ActiveSync®-capable devices and the new Outlook Voice Access (a component of Exchange Server 2007, like Outlook Web Access).
• Giving users broad access to calendar, contact and corporate directory data through the telephone, including reading calendar information to users and allowing them to look up and voice dial people both from their own contacts folder and from the corporate directory.
• Allowing users to handle their messages and calendar data (including listening to, forwarding, and replying to e-mails and making, updating, or responding to meeting requests) over the telephone. Users can flag messages for follow-up, skip to the next unread, hide or delete conversations, and even find messages from particular users, all using either voice navigation or a standard touch-tone keypad.
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